Terms & Conditions
Effective Date: 12th July 2026
Welcome to Pacific LS Services Ltd. These Terms & Conditions govern the use of our services and website. By requesting a quotation, booking our services or using our website, you agree to these Terms & Conditions.
About Us
Pacific LS Services Ltd provides professional domestic and commercial cleaning services throughout its service areas within the United Kingdom.
Our services include, but are not limited to:
- Residential Cleaning
- End of Tenancy Cleaning
- Deep Cleaning
- Carpet Cleaning
- Post Construction Cleaning
- Office Cleaning
- School Cleaning
- Private Healthcare Cleaning
- Care Home Cleaning
- Gym & Fitness Centre Cleaning
- Retail Store Cleaning
- Property Management Cleaning
- Estate Agent Cleaning
Quotations
All quotations are provided free of charge.
Unless otherwise stated:
- Quotes are based on the information provided by the customer.
- Additional work requested after the quotation has been accepted may result in additional charges.
- Prices may be revised if the condition or size of the property differs significantly from the information originally supplied.
Booking Confirmation
A booking is considered confirmed once it has been accepted by Pacific LS Services Ltd.
Confirmation may be provided by:
- Telephone
- SMS
- Other agreed written communication
Access to the Property
Customers are responsible for ensuring that our team has safe and timely access to the property.
If access cannot be gained at the agreed appointment time, a call-out charge or cancellation fee may apply where reasonable.
Customer Responsibilities
Customers agree to:
- Provide accurate booking information.
- Inform us of any hazards or special cleaning requirements.
- Ensure utilities such as electricity and running water are available where required.
- Secure valuable or fragile items before the appointment.
- Notify us of any areas requiring special attention before work begins.
Our Responsibilities
Pacific LS Services Ltd will:
- Deliver services with reasonable care and skill.
- Use appropriate cleaning equipment and products.
- Arrive at the agreed appointment where reasonably possible.
- Treat customer properties with professionalism and respect.
- Maintain clear communication throughout the booking process.
Health & Safety
Our team reserves the right to refuse or suspend work if:
- Working conditions are considered unsafe.
- There is a risk to staff health or safety.
- Hazardous materials are present without prior notification.
- Aggressive or abusive behaviour is directed towards our staff.
Cancellations & Rescheduling
If you need to cancel or reschedule your appointment, please provide as much notice as possible.
Pacific LS Services Ltd reserves the right to apply reasonable cancellation charges where appointments are cancelled at short notice or where our team has already travelled to the property.
Payments
Payment terms will be confirmed before work commences.
Payments may be accepted by approved payment methods including bank transfer and other agreed payment options.
Late payments may result in additional charges where permitted by law.
Satisfaction
Customer satisfaction is important to us.
If you are dissatisfied with any aspect of our service, please contact us within 24 hours of the cleaning appointment.
We will review your concerns and, where appropriate, work with you to reach a fair resolution.
Liability
While we take every reasonable care when providing our services:
- Pacific LS Services Ltd cannot accept responsibility for pre-existing damage or defects.
- Customers should notify us before work begins of any fragile, valuable or delicate items.
- Our liability shall be limited to the value of the service provided, except where liability cannot be excluded under applicable law.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded under UK law.
Photographs
With the customer’s permission, photographs may occasionally be taken before or after cleaning for quality assurance, staff training or marketing purposes.
Where photographs identify a customer’s property, we will seek consent before using them for promotional purposes.
Website Use
All content published on the Pacific LS Services Ltd website, including text, images, logos and graphics, remains the intellectual property of Pacific LS Services Ltd unless otherwise stated.
Content may not be copied, reproduced or distributed without prior written permission.
Privacy
We are committed to protecting your personal information.
Please refer to our Privacy Policy for information on how we collect, use and store personal data.
Changes to These Terms
Pacific LS Services Ltd reserves the right to update these Terms & Conditions from time to time.
Any updates will be published on our website and will become effective from the date of publication.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Us
Pacific LS Services Ltd
If you have any questions regarding these Terms & Conditions or our services, please contact our team using the details provided on our website.
We are always happy to assist you and answer any questions you may have before or after booking our services.