Privacy Policy
Effective Date: 12th July 2026
Pacific LS Services Ltd (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us or use our cleaning services.
By using our website or engaging our services, you agree to the practices described in this Privacy Policy.
Who We Are
Pacific LS Services Ltd is a professional domestic and commercial cleaning company providing services across the United Kingdom.
If you have any questions regarding this Privacy Policy or your personal data, please contact us using the details provided on our Contact Us page.
Information We Collect
Depending on how you interact with us, we may collect the following information:
Personal Information
• Full name
• Email address
• Telephone number
• Property or business address
• Postcode
• Company name (where applicable)
Service Information
• Cleaning service requested
• Appointment details
• Property information relevant to the service
• Customer communications
• Quotation requests
Technical Information
When you visit our website, we may automatically collect:
• IP address
• Browser type
• Device information
• Website usage data
• Cookies and analytics information
How We Use Your Information
We use your personal information to:
• Respond to enquiries
• Prepare quotations
• Arrange appointments
• Deliver our cleaning services
• Communicate regarding bookings
• Process payments where applicable
• Improve our website and services
• Respond to customer support requests
• Meet our legal and regulatory obligations
We only use your information where we have a lawful basis to do so.
Legal Basis for Processing
We process your personal information under one or more of the following lawful bases:
• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests, provided these do not override your rights and freedoms
How We Store Your Information
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.
Your information is stored securely and is only accessible to authorised personnel who require it to carry out their duties.
We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations.
Sharing Your Information
We do not sell your personal information.
Where necessary, we may share limited information with trusted third parties who assist us in operating our business, such as:
• Website hosting providers
• Payment processors
• IT support providers
• Customer relationship management (CRM) systems
• Marketing and analytics providers
• Professional advisers where required by law
Any third party processing your information on our behalf is expected to handle it securely and in accordance with applicable data protection laws.
Marketing Communications
If you choose to receive marketing communications from us, we may occasionally contact you regarding:
• New services
• Special offers
• Business updates
• Cleaning tips
• Promotions
You can unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option provided where applicable.
Cookies
Our website may use cookies to improve your browsing experience and help us understand how visitors use our website.
Cookies may be used for:
• Website functionality
• Performance monitoring
• Visitor analytics
• Security
• User preferences
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.
Your Rights
Under applicable UK data protection legislation, you may have the right to:
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal data where appropriate
• Restrict the processing of your information
• Object to certain types of processing
• Request the transfer of your information to another provider where applicable
• Withdraw your consent where processing is based on consent
To exercise any of these rights, please contact us using the details available on our website.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies before providing personal information.
Data Security
Protecting your information is important to us.
We implement reasonable technical, organisational and administrative measures to help safeguard your personal data against unauthorised access, alteration, disclosure or destruction.
While no online system can guarantee absolute security, we continually review our procedures to help maintain a secure environment.
Children’s Privacy
Our services are intended for individuals aged 18 years or older.
We do not knowingly collect personal information from children. If we become aware that we have unintentionally collected such information, we will take appropriate steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or business practices.
Any updates will be published on this page together with the revised effective date.
Contact Us
If you have any questions regarding this Privacy Policy or how Pacific LS Services Ltd handles your personal information, please contact us using the details provided on our website.
We are committed to protecting your privacy and responding promptly to any questions or concerns regarding your personal data.